Best Western Roebuck Inn. Stevenage
Terms & Conditions
General:

1. Clients and their guests are required to conduct themselves in a reasonable manner at all times. Unruly clients and their guests will be evicted with no refund of money paid.
2. The hotel reserves the right to hold the client liable for any loss or damage to its property, fixtures and fittings, including items hired for their use. They may also be held liable for injury to any persons, including the hotel staff that arises from client's actions.
3. Except in their rooms, Clients and their guests may not consume food or drink on the premises that have not been supplied by the hotel.
4. The hotel will not be liable for any failure to provide, or delay in providing, facilities or services as a result of events or matters outside the hotel control.
5. The hotel will take all reasonable steps to ensure that the requirements of each client are met. However, the hotel reserves the right to provide alternative services of at least comparable standard at no cost to the client.
6. Clients will only smoke in the designated smoking rooms and the bar.
7. Children under the age of 14 are not permitted in the Bar area if not accompanied by parent or guardian.
8. Must be 18 or over to purchase alcohol in the Bar.

Accommodation:

1. Bookings are only confirmed if supported by a credit card guarantee or deposit paid.
2. All deposits and pre-payments are non-refundable.
3. All payments and/or deposits do not include children; this is payable/charged upon departure.
4. Individual bookings may be cancelled without penalty up until 2.00pm the day before arrival. Bookings cancelled after this time will be charged for the first night's accommodation without further reference.
5. Payment for accommodation must be made before or on departure as required at registration. The hotel will not be liable for any failure to provide specific rooms requested as a result of events or matters outside the hotel control.
6. Guests are reminded that in the unfortunate event of them having to cancel their reservation outside our cancellation policy, they incur a liability to reimburse the hotel for any loss, which may arise as a result.
7. Meals not taken will not be refunded. HALF BOARD terms do not refer or imply BAR SNACKS
8. Should any signed unpaid charges arise after departure, the hotel reserves the right to debit your credit card accordingly, a receipt will be forwarded.
9. The Stevenge Hotel reserves the right to alter or amend these Terms and Conditions of Business at any time.
10. Accommodation will not be available on day of arrival before 11.00 am
11. In the event of customer receive incorrect information generated by faulty online booking engine software due to errors, viruses or software crash of online booking system may generate wrong information to customers, in this case hotel reserves right to accept or reject reservations.
12. Customer check in time is 14.00 hours and checkout time is 11.00 hours.
If you need any assistance in reservations or further assistance please call on 01438 365445 or
email us: reservation@stevenage-hotels.co.uk

Thank you

Customer Services
Roebuck Inn
London Road
Broadwater
Stevenage
Herts
SG2 8DS Tel: 01438 365445